Frequently Asked Questions

What happens if I have purchased my cards and I get disconnected from the game?

• As soon as your cards are purchased, you are in the game regardless of your connection status.
• The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.

Why can I not connect to the chat server?

• Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.

Can I keep my card numbers from game to game?

• Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
• If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.

How do I cash out and get paid?

• You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.

Are my payment card details secure?

• We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
• This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
• This makes it impossible for people to crack this code and gain access to your confidential details.

How do I get support?

• Feel free to contact us with any questions or support issues.
• We will endeavour to answer all queries within 4 hours.
• We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.